By on Category: Benefits and Poverty
Personal Independence Payment assessor told claimant to ignore her ‘irrelevant’ suicide attempt… then challenged her son to a fight
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| The assessor then left the front door open and kicked the safety gate
that protects their three dogs off its hinges, damaging the wall of the house (pictured). |
A benefits assessor told a disabled woman to ignore “irrelevant” information about a suicide attempt, shoved her son after he was asked to halt the assessment, challenged him to a fight, and then damaged their house as he left.
The shocking incident in Cardiff last week has left Cheryl Matthews terrified that the healthcare professional who carried out her face-to-face personal independence payment (PIP) assessment for the outsourcing giant Capita could return to her home.
As he left the house, the assessor even told her 22-year-old son that he intended to return for a fight.
Capita has confirmed that the assessor has been suspended as a result of the incident, but the company has refused to say if it will now re-examine the other face-to-face assessments he has carried out for the company on behalf of the Department for Work and Pensions (DWP).
But within two hours of her lodging her complaint, Capita had already offered her £600 compensation.
South Wales police is now investigating allegations of criminal damage by the PIP assessor.
Matthews, who works as a customer service agent and has several long-term health conditions, including one that could cause a fatal aneurysm if she becomes anxious, has struggled to sleep since the incident last Wednesday.
She already receives the PIP standard rates for daily living and mobility, but she had requested a new assessment after her health worsened in recent months....
More at
https://www.disabilitynewsservice.com/pip-assessor-told-claimant-to-ignore-her-irrelevant-suicide-attempt-then-challenged-her-son-to-a-fight/
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